The People Behind Every Ride
Meet Our Team
Milan Transport Group is built on three departments working in concert — Reservations, Payments, and Operations. Every member of our team is committed to one thing: making your experience exceptional from first contact to final destination.
Milan Hawkins
Founder & Operator
Milan founded Milan Transport Group with a single conviction: that private transportation should feel personal, not transactional. As the lead chauffeur and driving force behind the company, he sets the standard for every ride — punctual, professional, and built around the client.
Nayeli Hawkins
Reservations Executive Manager
Nayeli leads the Reservations Department with precision and care. She oversees every booking from initial inquiry to confirmed reservation, ensuring each client receives a seamless, attentive experience from the first point of contact.
Jumilka Caraballo
Payments Specialist
Jumilka manages the Payments Department with accuracy and transparency. She handles all billing, invoicing, and payment processing — making sure every transaction is clear, correct, and handled with the same professionalism clients experience on every ride.
Audrey Walker
Dispatcher & Secondary Driver
Audrey brings over 15 years of licensed driving experience and a perfect driving record to Milan Transport Group. Credentialed in professional dispatching and backed by extensive remote customer service expertise, she ensures every ride is coordinated with precision — from the first call to the final drop-off.
Aspire
AIDigital Operations Director
Aspire is the AI operations layer powering Milan Transport Group's digital infrastructure — managing the website, booking systems, fare engine, and communications platform. Built to support the team, not replace it.